Recently I have upgraded the BES for Exchange Environment from 5.0 SP3 MR8 to BES 5.0 SP4 MR2
Post upgrade I have found the user creation is not happening in the normal way (adding the user to Blackberry Administration Web Console). However i can accomplish this task
by adding the user from Company Directory.
I know I didn’t enable LDAP for address lookups on the BES. I checked the MAGT log and saw the LDAP search was enabled
I was unable to add users in the BAS web console because the BES was installed in a different domain than the user objects were located and since the FQDN of the Global Catalog server were not specified in the registry key for the LDAPDomain, the MailStore Service was not able to retrieve user object information.
So the SP4 upgrade enabled LDAP Search in the registry. There is a RIM KB describing this issue. The workarounds are to add the the FQDN of the GCs or to disable LDAP search in the registry by changing the 1 to a 0.
After either reg key change, restart the BlackBerry Controller. It would have been great if RIM outlined this change in the New Features doc for SP4.
Reference doc for resolution updated in the Blackberry Knowledge Base.
Once the change completes after the restart of Blackberry Controller Service, you need to wait for 30-45 min for the changes to take affect.
Post upgrade I have found the user creation is not happening in the normal way (adding the user to Blackberry Administration Web Console). However i can accomplish this task
by adding the user from Company Directory.
I know I didn’t enable LDAP for address lookups on the BES. I checked the MAGT log and saw the LDAP search was enabled
[41120] (03/18 00:00:00.587):{0x2EEC} [CFG] Address Lookup is enabled
[41122] (03/18 00:00:00.587):{0x2EEC} [CFG] LDAP search is enabled, LDAP PIM search is disabled, LDAP ALP search is disabled
I was unable to add users in the BAS web console because the BES was installed in a different domain than the user objects were located and since the FQDN of the Global Catalog server were not specified in the registry key for the LDAPDomain, the MailStore Service was not able to retrieve user object information.
So the SP4 upgrade enabled LDAP Search in the registry. There is a RIM KB describing this issue. The workarounds are to add the the FQDN of the GCs or to disable LDAP search in the registry by changing the 1 to a 0.
After either reg key change, restart the BlackBerry Controller. It would have been great if RIM outlined this change in the New Features doc for SP4.
Reference doc for resolution updated in the Blackberry Knowledge Base.
Once the change completes after the restart of Blackberry Controller Service, you need to wait for 30-45 min for the changes to take affect.
