Wednesday 16 December 2015

Not able to view messages in Conversation History in Outlook

Issue Description

While accessing the conversation history folder in Outlook, received below error

"To help prevent malicious code from running, one or more objects in this form were not loaded. For more information, contact your administrator."


Resolution:

Check if you have the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\Common\Security\DisableAllActiveX 
If so, change the DisableAllActiveX key value to 0 to check the result.

Note: Please make sure you have backed up your registry key before you modify it.

User unable to view the application sharing in the SfB Client

Issue Description


When User had P2P/Conference call and when other share their applications/desktop, the user is unable to view.

Check in Event Viewer:

When issue occurs, in the event viewer you will see the event ID 301 in Microsoft Office Alerts



Resolution:

1      Take a backup of the registry (Export Range: All)

2      Check below locations for CLSID {00000000-0000-0000-0000-000000000000}

HKEY_LocalMachine\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000}

HKEY_LocalMachine\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000}

3    If you find this CLSID {00000000-0000-0000-0000-000000000000} in the above locations, then delete the registry keys.


This will fix the application sharing issue.


Wednesday 2 December 2015

Providing Delegation rights for Non Enterprise Skype Users

Method 1:

Using Sefautil tool

.\Sefautil.exe <Sip ID of Manager> /Server:PoolFQDN /adddelegate:<Sip ID of Delegate>

After successfully running the above command, you will get below output

User Aor: SIPID
Display Name:
UM Enabled:
Simulring enabled:
Simultaneously Ringing Delegates: SipID

Using DB Analyze you can check if the changes are reflecting the user client using below command


.\DBAnalyze.exe /report:user /user:<User SIP account without sip:> /SQLSERVER:<User’s primary FE server Fqdn>\RTClocal >C:\temp\Filename.txt

To check user primary FE Server, use below command

Get-csUserPoolInfo -Identity sip:<SIP ID>

Method 2:

Apply the Client Policy to User whose property "EnableExchangeDelegateSync" is true to Manager

Grant-csClientPolicy -Identity "Manager Name" -PolicyName "Delegate Policy"



From Outlook of Manager, go to File -> Account Settings -> Delegate Access -> Add Users -> Search and select the user -> Ensure for calendar you are providing the Editor Permissions  -> Click Ok

Restart Skype Client and within 5 min, you will see the changes reflecting in your Sfb Client

Method 3:

Assign user both Manager & Assistant to Enterprise Voice policy

Then restart manager Sfb Client & then from Tools --> Call Forwarding --> Click Edit my delegate members & select the assistant name from the Address Book

Remove the Enterprise Voice Policy for both Manager & Assistant