Solution to issue:
- Exit Outlook if it is running.
- Press the Windows function key, search for "regedit," and then click OK.
- In
Registry Editor, locate the following subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\UcAddin.LyncAddin.1 - In the details pane, double-click LoadBehavior. If the value in the Value data box is not 3, change it to 3 and then click OK.
- Exit Registry Editor.
- Start Outlook.