Issue:
After upgrading to BES 5.0 SP4, administrators were unable to create new users from Blackberry Administration Console.
Work Around:
From BAS Console while creating new users, select the option "Add user from Company Directory" on create new user page.
To fix the issue permanently, perform the below steps:
After upgrading to BES 5.0 SP4, administrators were unable to create new users from Blackberry Administration Console.
Work Around:
From BAS Console while creating new users, select the option "Add user from Company Directory" on create new user page.
To fix the issue permanently, perform the below steps:
- Start -> Run -> Type Regedit
- Navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node\ResearchInMotion\BlackberryEnterpriseServer\Agents
- Set the LDAPSearch value to 0
- Restart Blackberry Controller Service
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