Multiple Lync Users unable to save instant message conversations in my email Conversation History folder

If multiple user says that in their lync client below two options are greyed out and unable to check the two options

• Save Instant message conversations in my email Conversation History folder
• Save call logs in my email Conversation History folder

To fix the issue you need to find the Client Policy applied for the user

From Lync PowerShell, execute the below command

Get-CsUser -Identity "SamAccountName" | Select DisplayName, ClientPolicy

You will get the output for User Display Name and the Client Policy

To enable the two options in Lync Client, execute the below command

Set-CsClientPolicy –Identity PolicyName –EnableIMAutoArchiving $true–EnableCallLogAutoArchiving $true