In BlackBerry Enterprise Server 5.0 to 5.0 SP4, the BlackBerry Administration Service automatically downloads the Device.xml and Vendor.xml files from https://www.blackberry.com/Desktop/Download/XML/Device.xml and https://www.blackberry.com/Desktop/Download/XML/Vendor.xml at hourly intervals and updates the files that are present on the BlackBerry Enterprise Server. The files are then used for wireless software installation and wireless software updates.
If the computer hosting BlackBerry Administration Service 5.0 to 5.0 SP2 is unable to access the Internet, either because of firewalls or a proxy server, the BlackBerry Administration Service is unable to download the correct data and the existing XML files might become outdated, as result, BlackBerry Administration Service may be unable to send application to the BlackBerry devices.
BlackBerry Enterprise Server 5.0 SP3 and SP4 have the ability to proxy BlackBerry Administration Service requests properly. Please see KB25252 on information to configure proxy settings to allow appropriate updating of Vendor.xml and Device.xml files for BlackBerry Administration Service 5.0 SP3 or higher.
Note: The URLs for Device.xml and Vendor.xml are case sensitive and if the case is changed, the files will not be accessible.
The exact format for both URLs is as follows:
Device.xml: https://www.blackberry.com/Desktop/Download/XML/Device.xml
Vendor.xml: https://www.blackberry.com/Desktop/Download/XML/Vendor.xml
If BlackBerry Administration Service doesn't have access to Internet, or if it is unable to download the XML files through proxy or firewall, contact BlackBerry Technical Support.
Reference Articles: KB22777 KB13589
If the computer hosting BlackBerry Administration Service 5.0 to 5.0 SP2 is unable to access the Internet, either because of firewalls or a proxy server, the BlackBerry Administration Service is unable to download the correct data and the existing XML files might become outdated, as result, BlackBerry Administration Service may be unable to send application to the BlackBerry devices.
BlackBerry Enterprise Server 5.0 SP3 and SP4 have the ability to proxy BlackBerry Administration Service requests properly. Please see KB25252 on information to configure proxy settings to allow appropriate updating of Vendor.xml and Device.xml files for BlackBerry Administration Service 5.0 SP3 or higher.
Note: The URLs for Device.xml and Vendor.xml are case sensitive and if the case is changed, the files will not be accessible.
The exact format for both URLs is as follows:
Device.xml: https://www.blackberry.com/Desktop/Download/XML/Device.xml
Vendor.xml: https://www.blackberry.com/Desktop/Download/XML/Vendor.xml
If BlackBerry Administration Service doesn't have access to Internet, or if it is unable to download the XML files through proxy or firewall, contact BlackBerry Technical Support.
Reference Articles: KB22777 KB13589
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