Sunday 24 February 2013

Unable to login to Blackberry Monitoring Console




The application has encountered a system error. Please report this error to the System Administrator.
Please return to the home page or log in again

The issue started suddenly where i am unable to login to the monitoring console.

The issue happened after restarting of the monitoring server.

I have verified the services on monitoring server were running up and fine.
Also i have checked on the blackberry enterprise servers on primary and stand by and found all are running fine.

I have stopped the blackberry AS on standby server and checked but still i am receiving the error.

Earlier i am using Chrome to open the monitoring console URL, now for checking i have opened the same in Internet Explorer and found i am able to login to the monitoring console successfully.

This confirms nothing wrong with the blackberry server end. Immediately i have completely closed all the tabs in chrome. I have opened the URL again the Chrome and as expected i am able to successfully login to the Blackberry Monitoring Console.

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