Saturday 2 February 2013

Blackberry Server Installation Issues

Today i have installed an two additional blackberry enterprise servers (5.0 SP3 MR8) with high availability.

Server01 (Primary)
Server02 (Standby)

Check here for the installation of blackberry enterprise server on a single server.

I am going to share my experience and challenges faced to finish the installation successfully. In my next blog i will detail the step-by-step procedure for complete installation for the blackberry enterprise server installation.

One of the pre-requisite was missed initially i.e .Net Framework 3.5.1 along with IIS related features.

During the Mapi Settings page, i have filled the server and mailbox details and clicked next and the system gave a warning message "The Blackberry service account (domain\name) doesn't seem to have view-only administrator.

From AD, i have confirmed the blackberry service account "member of" is having view only organization management.

From Exchange Management Shell (Exchange 2010) i have verified whether the blackberry service account is part of "view only organization management"


Add-RoleGroupMember "View-Only Organization Management" -Member "Blackberry Service account name"

After running this command i got an error blackberry service account is already a member of view only organization management group.

I have decided to re-add, for removal i have used EMC to remove the service account from the group.

EMC -> Tool Box -> Role Based Access Control -> From the View only organization management group members, i have removed the blackberry service account.

Then i ran the command mentioned above and now it ran successfully without error.


Service account should have proper permissions. Check the article here

Now i have clicked next still i got a warning message at MAPI settings page. Since i am sure that the blackberry service account is having proper permissions, i have ignored and continued with the next page. If really there is a permissions problem then i will land up here.

I have completed installing blackberry primary and standby server. 

This is the time to do the post checks for the newly installed server. I have created a test account which has mailbox in Exchange 2010, activated the account on my blackberry handset. Activation completed successfully, while checking the functionality of blackberry like (Mail, Calendar, Browsing, Address Look-up, Contacts) to/from Outlook. I got stuck with the calendar as while sending a meeting request from the blackberry device to outlook, meeting request was forwarded using blackberry service account.

Followed the article to fix the below mentioned problem:
"BESAdmin has forwarded your meeting request" email message is received when a meeting invitation is created or updated on the BlackBerry smartphone"

I have decided to go for the work around to enable EWS, to do this we need to go to the location where the blackberry installation files has been extracted command prompt
C:\Research In Motion\Blackberry Enterprise Server 5.0.3\Bundle33\tools\
here you type the below command
TraitTool -Server Servername(eg. Server01) -Trait EWSEnable -Set true

Before running this command, in the logs folder, CALH folder is missing. After running the command successfully in the logs folder i am able to see the CALH folder.

Again i tried to send the meeting request from the blackberry device and to my surprise i didn't see the strange message which appeared earlier.

Also i have installed the server which will be like: https://servername.domain.com/EWS/Exchange.asmx

Later i opened BAS console and in the server view i didn't see the additional two new servers on which BES is installed. Then i have restarted the BAS services on the earlier BES Server. 

Currently after the restart now i am able to see the new servers in the server view and verified the instances and found everything is in place as expected.

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