Issue: Skype for Business Presence is not visible in Outlook
Description: When user opens the Outlook and Skype for Business client, in the Skype client shows the presence of other users but the same in Outlook is missing. Presence information is missing in Outlook & chat,video,call icons are greyed out
Troubleshooting Steps
Sfb Settings
Checked the Sfb settings and Personal Information Manager selected with Microsoft Exchange or Microsoft Outlook
Checked Configuration Information and verified the settings of EWS and MAPI and they are OK
Outlook Settings
File - Options - People
Checked Online status next to name is checked
Also checked SFB add-in is enabled in Outlook
Registry Settings
Where i found the DefaultIMApp was Collaboration Service instead of Lync
After i have changed the value to Lync and restarted the Outlook, Presence started showing in Outlook
Description: When user opens the Outlook and Skype for Business client, in the Skype client shows the presence of other users but the same in Outlook is missing. Presence information is missing in Outlook & chat,video,call icons are greyed out
Troubleshooting Steps
Sfb Settings
Checked the Sfb settings and Personal Information Manager selected with Microsoft Exchange or Microsoft Outlook
Checked Configuration Information and verified the settings of EWS and MAPI and they are OK
Outlook Settings
File - Options - People
Checked Online status next to name is checked
Also checked SFB add-in is enabled in Outlook
Registry Settings
Computer\HKEY_Current_User\Software\IM
Providers
Where i found the DefaultIMApp was Collaboration Service instead of Lync
After i have changed the value to Lync and restarted the Outlook, Presence started showing in Outlook
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