Migration of Blackberry users from domino to Exchange

This article describes the main steps for migrating BlackBerry smartphone user accounts from a BlackBerry Enterprise Server in one mail platform environment (IBM Lotus Domino, Novell GroupWise, or Microsoft Exchange) to a BlackBerry Enterprise Server running on a different mail platform.  The process outlined in this article accomplishes this scenario by using the BlackBerry Enterprise Server migration kit. The kit includes a permanent Server Routing Protocol (SRP) Identifier and an Authentication Key that replace the existing SRP Identifier and Authentication Key already in use.  An SRP Identifier can be used on a BlackBerry Enterprise Server for any mail platform.

The BlackBerry Enterprise Server migration kit will also allow the client access licenses (CALs) from the current BlackBerry Enterprise Server to be used on the new BlackBerry Enterprise Server during the migration of BlackBerry smartphone users.


Complete the following steps:

Install the BlackBerry Enterprise Server software for the new mail platform on a separate computer using the SRP Identifier and Authentication Key provided in the migration kit and the same CALs that are currently used in the BlackBerry Enterprise Server on the current mail platform.

Remove the BlackBerry smartphone user accounts from the BlackBerry Enterprise Server in the current mail platform environment (Domino).

Delete all data from the BlackBerry smartphones. For instructions, see knowledge base article KB02318.

Add the BlackBerry smartphone user accounts to the new BlackBerry Enterprise Server in the new mail environment (Exchange)

Unable to login to Lync from Blackberry Device

Problem:

Recently i faced this issue, where the error says "Someone is connected to the account from another computer"


Verified the article here, but it didn't solve the issue, as we are already running on Blackberry Enterprise Server 5.0 SP3 MR8.

It is a known issue with Blackberry Enterprise Server.

Resolution:

Once i have restarted the Blackberry Collaboration Service the issue got fixed and user is able to login to Lync from blackberry device.

To fix the issue permanently in your environment, you need to upgrade to BES 5.0 SP4

Bulk user creation in Blackberry Enterprise Server

In most organizations, we would already have a list of users present in our messaging environment (or in Active Directory). Instead of adding a single user at a time—which in a large organization could take up valuable time—we can create a .csv file and import a batch of users. When we carry out the import of users, we can specify:

The names of the groups we want to add the users to
Details about activation such as type of activation, password, and expiry times
E-mail address
Which Blackberry Enterprise Server instance to join, denoted via the SRP ID
For the purpose of this lab, we are going to create a .csv file that will create and add six users to our group called Sales Team. Set each one up with a default activation password of 'password', which has an expiry time of 40 hours.

1. Open up Notepad.

2. Add the following column headings, each separated on one line with a comma:
E-mail address
SRP ID
Group names
Activation password operation
Activation password
Activation password expiry
For each user, specify their e-mail address, the SRP ID for the BlackBerry Enterprise Server instance we want to join, and the group name—in our case it will be "Sales Team". We will set the activation password operation for all users to specify, the activation password for all users will be "password", and the expiry time will be 40, denoting 40 hours before the password expires. Your text file should look similar to the following screenshot

3. Save the file as a normal .txt file, if created in a notepad.

4. Within the BlackBerry Administration Service, navigate to the BlackBerry solution management section.

5. Expand User and select Create a User, then select Import new users.

6. Browse to the text file we created previously and select Continue.

7. Once the import is finished, you will see the message stating the following users have been created and e-mailed the activation password we set in our CSV file, as shown in the previous screenshot of the CSV file.

8. In the CSV import file settings, we can—under Activation Password Operation—choose to type the following keywords, which would have alternative effects on the user activation method:
Generate: This would automatically generate and e-mail an activation password to the users
None: It will just create the user account

9. We can also check to ensure that the six users are added to the Sales group.

10. Click on Manage groups, select Sales Team, and then select View group membership.

Blackberry Enterprise Server Installation 5.0 for Exchange

Step-by-Step guide to install the Blackberry Enterprise Server for Microsoft Exchange



Verify you have completed the preinstallation tasks as per the Blackberry Enterprise Server Installation and Configuration Guide.

This installation process assumes that you want to install the Blackberry Configuration Database on a computer that is separate from the computer that is separate from the computer that hosts the Blackberry Enterprise Server.

This installation process installs all of the Blackberry Enterprise Server components on a single computer. In a production environment, you might choose to install some Blackberry Enterprise Server components on separate computers.


1. Log in to computer using a Windows account that has the proper permissions. This account runs the Blackberry Enterprise server services.
2. On the Blackberry Enterprise Server Installation media, double-click Setup.exe
3. In the Blackberry Enterprise Server Installation dialog box, click Continue Installation.
4. In the License agreement dialog box, perform the following actions:

In the User name field, type your user name
In the Organization field, type the name of your organization.
In the Country/Region drop-down list, click the name of your country or region.
In the License agreement section, read the license agreement
If you want to accept the license agreement, select I accept the terms in the license agreement.
5. Click Next
6. In the Setup type dialog box, select I would like the installation process to create a Blackberry Configuration Database.
7. Click Next
8. In the Setup options dialog box, in the Components section, select all of the check boxes for the Blackberry Enterprise Server components.
9. Click Next
10. In the Apache License dialog box, perform the following tasks:
Read the license agreement.
If you want to accept the license agreement, select I accept the terms in the license agreement.
11. Click Next
12. In the CPL license dialog box, perform the following tasks:
Read the license agreement
If you want to accept the license agreement, select I accept the terms in the license agreement.
13. Click Next

14. In the Preinstallation Checklist dialog box, read and verify the information. Click Next
15. In the Database options dialog box, select Use a Microsoft SQL Server database installed on another computer.
16. Click Next
17. In the Accounts and folders dialog box, perform the following actions:
In the Windows account information section, in the Password field, type the password for the windows account that you use to install the Blackberry Enterprise Server
In the Blackberry Enterprise Server section, in the Name field, type the name of the Blackberry Enterprise Server that you want the Blackberry Administration Service to display
18. Click Next
19. In the Summary dialog box, verify that the information is correct.
20. Click Install
21. Click Yes when the installation process requests that you restart the computer
22. After the computer restarts, log in to the computer using the windows account that you used in Step1
23. In the Database Information dialog box, perform the following actions:
In the Microsoft SQL Server name field, type the name of the database server that the Blackberry Enterprise Server can use
In the Blackberry configuration Database name field, type the name of the Blackberry Configuration Database.
24. Click Next
25. Click Yes when the installation process requests that you create a new database.
26. Click Ok when the installation process confirms that the database was created successfully.
27. In the Advanced database options dialog box, click Next to accept the default values.
28. In the CAL and SRP information dialog box, perform the following actions:
In the Key field, type the name of the Blackberry Client Access License key.
In the Host Name field, type the address for the Blackberry Infrastructure.
In the Port Number field, type the port number for the Blackberry Infrastructure.
To verify the connection to the Blackberry Infrastructure, click Verify
29. Click Next
30. In the Microsoft Exchange Server dialog box, perform the following actions:
In the Microsoft Exchange Server field, type the name of the Microsoft Exchange server.
In the Mailbox field, type the name of the administrator that has the appropriate permissions.
Click Check Name.
Click Apply.
Click Ok
31. In the Application extensibility settings dialog box, perform the following actions:
In the Pool name field, type an FQDN to create a Blackberry MDS Integration Service pool
In the Blackberry MDS Application Repository name field, type the name of the Blackberry MDS Integration Service Database.
Verify the default values for the port numbers.
In the Default administrator credentials field, in the Password and Confirm fields, type a password that you can use to manage and publish applications.
In the Default publisher credentials field, in the Password and Confirm fields, type a password that you can use to manage and publish applications.
32. Click Next
33. Click Yes when the installation process requests that you create a new database.
34. Click OK when the installation process confirms that the database was created successfully.
35. In the Monitoring service dialog box, if you want to use the same database server that the Blackberry Configuration Database uses, in the Database Name field, type the name of the Blackberry Monitoring Service database.
36. Click Next
37. Click Yes when the installation process requests that you create a new database.
38. Click OK when the installation process confirms that the database was created successfully.
39. In the instant messaging settings dialog box, perform the following actions:
In the Blackberry Collaboration Service drop-down list, click the name of the instant messaging system that you want to use.
In the Host field, type the host name of the instant messaging server.
In the port field, type the port number for the instant messaging server.
If applicable, select either HTTPS or HTTP
40. Click Next
41. In the Administration Settings dialog box, perform the following actions:
In the Pool Name field, type an FQDN that the setup application can use to create the Blackberrry Administration Service web address
In the New Password and Confirm password fields, type the password for the SSL certificate that the Blackberry Administration Service uses for authentication with browsers.
42. Click Next
43. In the LDAP settings dialog box, perform the following actions:
In the LDAP server URL field, type the URL of the LDAP server that host the Blackberry device users using the following format:
ldap://computer_name:port, where computer_name is the DNS name of the LDAP server and port is the port number that the LDAP server listens for connections on (by default, port 389)
In the LDAP search base field, type the distinguished name of the search base URL for the area of the directory tree that contains the Blackberry device users.
In the LDAP user name field, type the name of the administrator account that has permissions to log in to and search the LDAP server. You can type the name for the administrator account as the login name, also known as the name of security account manager (for example, besadmin)
In the LDAP password field, type the password for the administrator account that has permissions to login to search the LDAP server.
44. Click Next

45. In the Advanced administration settings dialog box, if you want to use Blackberry Administration Service authentication, perform the follwing actions:
  In the New password field, type a password for the Blackberry Administration Service administrator account.
In the Confirm password field, retype the password.
46. Click Next
47. In the Start Services dialog box, click Start Services.
48. Click Next. If you installed the Blackberry Administration Service, the setup application waits until the Blackberry Administration Service services are running before the setup application continues.
49. In the Console addresses dialog box, copy the web addresses for the Blackberry Enterprise Server components and paste them into a document for future reference. You can use the web addresses to log in to the Blackberry Enterprise Server components that you installed.
50. Click Close

Congratulations, you have completed this task!

How to change the Recipient Scope

What is a Recipient Scope ?

Recipient scope is the specified portion of Active Directory hierarchy that the Exchange Management Console (EMC) and the Exchange Management Shell uses for recipient management. When you set the recipient scope to a specific location within Active Directory, you can view and manage all recipients stored in that location, including all the containers under it.

The EMC and Shell always start with the recipient scope at the domain-level of the computer that is running the management interface. Neither the user account that's being used nor the Exchange servers being managed has bearing on the default value of the recipient scope.

How to change the Recipient Scope from EMC

In the console tree, click Recipient Configuration.
In the action pane, click Modify Recipient Scope.
In Recipient Scope dialog box, select one of the following options:
View all recipients in forest   Click this button to work with all recipients in the forest. To use a specific global catalog server, select the Global Catalogcheck box and then click Browse. In Select Global Catalog, select the global catalog server that you want to use. If you don't specify a global catalog server, Exchange automatically selects an available one. 

View all recipients in specified organizational unit   Click this button to work with all recipients in a specific organizational unit (OU) and all OUs under it. Click Browse, and then, in Select Organizational Unit, select the OU that you want to use.

To use a specific domain controller, select the Recipient Domain Controller check box. If you don't specify a recipient domain controller, Exchange automatically selects an available one.
Click OK.

How to change the Recipient Scope from EMS

Set-AdServerSettings -ViewEntireForest $true

If you would like to use a specific GC while using EMS, you add a parameter "PreferredGlobalCatalog"

Set-AdServerSettings -ViewEntireForest $true -PreferredGlobalCatalog NameoftheGC.Domain.com

Unable to save the host file

Default location for hosts file is "C:\Windows\System32\drivers\etc"

While working on the installation of Blackberry Enterprise Server on Windows Server 2008 R2, i have encountered an issue where i am unable to modify the hosts file on the server.

While troubleshooting found that there is a local administrator account on the system and with the same name another account exists on the domain.

After deleting the local administrator account which is the duplicate of the account which exists on the domain, the issue is solved.

Finally i am able to modify and save the content on hosts file.

How to determine if my Windows 7 is 32-bit or 64-bit

You can use one of the method mentioned below to determine whether your Windows 7 is 32-bit or 64-bit

Method 1

1. Right Click on "Computer"
2. Properties
3. A windows opens where it mentions 32 or 64 bit
4. If nothing is mentioned, most of the time it's a 32-bit version

Method 2

1. Click the Start button
2. Control Panel
3. System
4. Maintenance
5. System
6. Under system tab you can find the type of the system: 32 or 64 bit

Method 3

1. Go to C:\
2. The presence of this folder shows that it is a 64 bit system
3. C:\Program Files(x86)

Method 4

1. Open Command Prompt
2. Type the below command
wmic os get osarchitecture
3. It will return the output as below 
OSArchitecture
64-bit

Method 5

1. Open Command Prompt
2. Type the below command for a quick output
echo %Processor_Architecture%
3. It will return the output as below for 64-bit
AMD64

Method 6

1. Open Command Prompt
2. Type the below command
SystemInfo | "System Type"
3. It will return the output as below for 64-bit
System Type: x64-based PC